Services
Hancox IT Solutions provides comprehensive support packages that include regular onsite visits and extend to offer both remote and ad-hoc support to complement our packages.
Remote Support
We use the latest support tools to provide technical assistance to the end user, resulting in a speedier resolution of the issue; therefore minimising the impact on productivity.
Remote Management
We monitor your critical systems and IT infrastructure utilising our RMM (Remote Monitoring Management) tools, enabling us to provide a proactive response to potential issues. Server monitoring provides us with valuable information about the overall status and health of your business-critical services.
Onsite Support
Hancox IT Solutions include regular onsite visits for that face to face approach to supporting your IT infrastructure as well as your staff.
Onsite Ad-Hoc Support
Ad-hoc onsite support helps where issues need to be physically assessed to assist in resolving the fault, complementing our
support packages.
Installation services
Whether you require replacement servers, workstations, laptops or network and wireless infrastructure upgrades, our hardware procurement and installation services offer great value to our customers.
We also offer predelivery to site configuration services.
Workshop repair services
We offer a specialist workshop repair service, so whether it’s a failed hard disk drive, damaged laptop screen or upgrading existing hardware - we will always be able to help.
